Privacy Policy

Updated: 04/15/2022


SJW Group, Inc. and its subsidiaries and affiliates (“SJW,” “we,” or “us”) understand that your privacy is important to you. This Privacy Policy describes what information we collect about you, how we collect it, how we use it, how we may share it, and what choices you have regarding this information. This Privacy Policy is incorporated into and is a part of the Terms of Service of our website and applications (the “Site”). We encourage you to read this Privacy Policy and our Terms of Service carefully before accessing the Site. By accessing and using the Site, you agree that you have read and understand this Privacy Policy and that you accept and consent to the privacy practices (and any uses and disclosures of information about you) that are described in this Privacy Policy. This Privacy Policy applies only to information collected at this Site and does not apply to any other websites.


The Information We Collect

We may collect certain information, including certain personally identifiable information, from or about you in connection with your use of or submissions to the Site, including, but not limited to, your name, address, company, telephone number, email addresses, age, gender, employment data and professional information (together, “Collected Information”). In addition, we may retain the content of, and metadata regarding, any correspondence you may have with us, regardless of the mode of communication by which such correspondence was made. This information helps us to improve the Site and the online content, materials, and services that we make available on the Site, and to more effectively and efficiently respond to both current and future inquiries.

When you visit the Site, web servers collect general information about your visit (such as, for example, traffic data like time, date and the address of the website from which you entered the Site), which is stored as anonymous, aggregate data. We also collect more specific information about you and your use of the Service (such as, for example, Collected Information, demographic data, profile data and frequency or duration of use).

In addition, our Site may send one or more “cookies” to your computer to improve the utility of the Site by storing user preferences and tracking user trends. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Please note that you may not be able to access the full functionality of our Site if cookies are disabled on your browser. SJW may also uses third party tracking technology to track site usage in the aggregate in order to enhance the user experience on the Site. This technology is not tied to personal information gathered on the Site.

How We Use Your Information

In addition to the uses described above or in our Terms of Service, SJW may use the information that we collect from or about you to analyze and improve the content, materials, and services that we make available on the Site, to notify you of changes made to the Site, to evaluate user needs and customize the Site content delivered to you according to those needs, to send you promotional materials that you request from us, and for other legitimate and lawful business purposes. We may store Collected Information for as long as needed for the purposes indicated in this Privacy Policy, which may be indefinitely.

Who Do We Share Your Information With?

SJW uses third party vendors and hosting partners to provide hardware, software, networking, storage and related services required to run the SJW services. We may share Collected Information with our third-party vendors, hosting partners and affiliates in order to provide services to you, and for other lawful business reasons. If all or part of SJW is sold, merged, or otherwise transferred to another entity, we may transfer Collected Information to such entity as part of that transaction.

We may decide from time to time to utilize a number of business and marketing partners in delivering the content, materials, and services available on or through the Site to you. We may share Collected Information with these business and marketing partners for any lawful purpose, including to communicate with you or to fulfill your requests for our services. We may also produce reports on Site traffic or usage patterns and share these reports with our business and marketing partners and others.

We may disclose Collected Information to the proper authorities if we become subject to a subpoena or court order or if we are otherwise legally required to disclose such information. We may also use and disclose information about you to establish or exercise our legal rights, to enforce the Terms of Service, to assert and defend against legal claims, or if we believe such disclosure is necessary to investigate, prevent, or take other action regarding actual or suspected illegal or fraudulent activities or potential threats to the physical safety or well-being of any person.

What Choices Do You Have Regarding The Information We Collect?

When using the Site, you choose what information to supply. Please take care to share only such information as is needed or that you believe is appropriate. You may contact us as indicated below if at any time you would like to ask us about this Privacy Policy. Upon reasonable request, SJW will grant users reasonable access to view personal information obtained from that user and will correct, amend or delete information that is demonstrated to be inaccurate or incomplete.

How Do We Protect Information Collected About You?

SJW takes such commercially reasonable measures, as it deems appropriate, to secure and protect Collected Information. Nevertheless, we cannot and do not guarantee that the methods of storage and communication of Collected Information are or will be totally secure. SJW uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Site. Although SJW owns the code, databases, and all rights to the application, it shall not be held liable for the fault or negligence of any third party vendors or hosting partners. If you become aware of any breach of Site security, this Privacy Policy, or the Terms of Service, please notify us immediately at: [email protected]

Links to Other Sites

The SJW Site and/or application(s) may contain links to other sites that are not owned or controlled by SJW. SJW shall bear no responsibility for the privacy practices of such other sites. For the sake of clarity, this privacy policy applies only to the information collected by SJW.

Email Communications

SJW reserves the right to email users for support, reminders, service, maintenance, product notifications, or in response to any user inquiries. In addition, users may be given the option of entering third party email addresses to invite new users to SJW products. SJW will automatically send these users a one-time email inviting him or her to visit the Site. You may opt out of certain e-mail communications from SJW by clicking on the “unsubscribe” option located at the bottom of these emails.


If SJW becomes aware that a person under 13 has provided personally identifiable information, it will take reasonable steps to remove such information and terminate the respective account.

Non-US Users

You expressly consent to SJW’s processing of your personal information in accordance with this privacy policy. Your personal information may be transmitted, stored and processed by SJW in the country where it was collected and in the United States. United States laws regarding processing of personal information may be less stringent than the laws in your country.

Changes to This Notice

From time to time, we may change our privacy practices, and this Privacy Policy, because of changes in relevant and applicable legal or regulatory requirements, our business practices, or in our attempts to better serve your needs and those of our other users. Notice of such changes to our privacy practices will be posted on the Site.

Contact Us With Any Questions: 

[email protected]